About the role
Client Technology Advisor (vCIO)
Location: Juneau, AK Employment Type: Full Time What You'll Do
Client Relationship Ownership • Manage client relationships as the primary "face of the MSP" for your assigned portfolio. • Build trusted advisor relationships with client leadership, understanding their business goals, challenges, and technology vision. • Maintain a reputation for regular, clear, proactive communication with both clients and internal Hansen Gress staff. • Establish and lead consistent communication rhythms—including QBRs, strategic planning conversations, and check-ins—that keep clients engaged and informed.
Technology Strategy & Advisory • Serve as the fractional CIO for client organizations: translate business goals into practical technology strategies and multi-year roadmaps. • Provide guidance on technology investments, vendor decisions, cybersecurity posture, and IT governance appropriate for each client's size and industry. • Help clients understand risk exposure and make informed decisions about their technology environment. • Act as the bridge between client leadership and Hansen Gress technical teams—translating complexity into clarity.
Account Management & Retention • Own and consistently improve a documented, repeatable account management process for your portfolio. • Drive client retention, satisfaction and growth through proactive relationship stewardship. • Maintain accurate pipeline data for annual renewals, right-sizing opportunities, and project opportunities. • Identify and pursue expansion opportunities where additional Hansen Gress services would deliver genuine client value. • Serve as an escalation point for client concerns, resolving issues with urgency and professionalism.
Financial & Legal Awareness • Provide guidance to clients around technology budgeting, cost optimization, and contract considerations. • Maintain awareness of revenue health across your portfolio and flag risks to client retention or account contraction. • Partner with internal leadership on pricing, contract renewals, and account-level financial decisions.
Internal Collaboration & Accountability • Demonstrate ownership, teamwork, clear communication, and professionalism as a Client Technology Advisor and representative of Hansen Gress. • Partner with the Director of Service Delivery and technical teams to ensure client expectations align with operational execution. • Contribute to internal process improvement by sharing client feedback and identifying patterns across your portfolio. • Document client environments, preferences, and relationship history so knowledge is never siloed. Who You Are • You have 5+ years of experience in account management, client success, or technology advisory roles—ideally within an MSP or IT services environment. • You understand the full client lifecycle and can move fluidly between relationship conversations and technology strategy discussions. • You have a track record of building long-term client trust and translating that trust into measurable retention and growth. • You're comfortable in a consultative sales role—whether that's right-sizing a client's account, building the case for an enterprise risk product, or convincing a skeptical client that a critical project can't wait. You know how to create urgency without pressure and turn trust into action. • You're an exceptional communicator who can simplify technical complexity for non-technical audiences and set clear expectations at every turn. • You bring structure to client relationships—creating repeatable processes, communication rhythms, and documentation standards that scale. • You're hands‑on when needed and step in directly to support clients and team members alike. • You are detail-oriented and financially fluent — comfortable working across client invoices, rates, seat counts, and service efficiencies to ensure every account is accurately scoped and optimally structured. • Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and also fits the position and our company. What You'll Need • Ability to pass a basic background check for airport security badging. • Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. • Must be based in Alaska. Juneau preferred, or ability to spend significant time in Juneau. • This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. • Remote work flexibility within Alaska. • This is NOT a fully remote position. Compensation & Benefits • Full-time role • Salary: $110,000–$120,000 a year, depending on experience • Health insurance (with vision coverage) • Retirement plans • Mobile device plan reimbursement • Flexible scheduling policy • Relocation assistance • Work in Juneau, where meaningful work meets stunning nature with mountains, trails, and ocean right outside your door.