About the role
SUMMARY
Hope Walks is seeking an experienced, senior-level technology leader to serve as a Fractional Technology Advisor (vCIO) during a critical period of organizational growth. Hope Walks now operates with the digital complexity of a much larger organization, supporting clubfoot treatment and holistic family care across 15 countries, a growing fundraising technology stack (Virtuous/Salesforce), a child-level data system (PATH on DHIS2), and emerging AI applications.
This is a strategic, roadmap-building role, not a day-to-day operations role. The Advisor's job is to help Hope Walks think clearly about priorities: to translate a long list of legitimate technology needs into a realistic, sequenced plan the organization can actually afford and execute, given that Hope Walks is spread across 15 countries and cannot responsibly pursue full compliance or enterprise-grade security everywhere at once.
The Advisor will work in close partnership with the Manager of Technology & Data (a full-time hire), co-executing the roadmap's foundational infrastructure work directly alongside that person before transitioning into a coaching and advisory role. The engagement is intended to be front-loaded —intensive during the assessment, roadmap development, and initial build period—before stepping back gradually into a lighter, ongoing advisory capacity.
RESPONSIBILITIES
Technology & Data Roadmap Development • Assess Hope Walks' current global technology, data, and vendor environment across programs, fundraising operations, and administrative functions. • Develop a 3-year technology and data roadmap connecting organizational strategy to program delivery, patient/impact data, finance, HR, development and donor reporting, data protection, cybersecurity, and AI. • Deliver a detailed, actionable first-year implementation plan; provide a directional (not fully scoped) investment strategy for years two and three. • Identify and prioritize the organization's most significant technology and data risks, including a clear articulation of the cost and risk of inaction.
Identity, Access & Infrastructure Strategy • Co-execute the initial identity and access rollout directly alongside the Manager of Technology & Data, rather than only handing off a completed design. • Define a target-state model for centralized identity, access management, and multi-factor authentication across all offices and country teams. • Recommend organizational standards for systems of record, user onboarding/offboarding, administrative account controls, and device-management foundations. • Prioritize which foundational infrastructure gaps must be closed before more advanced cybersecurity or compliance tools can be responsibly deployed.
Realistic, Risk-Based Data Protection Prioritization • Develop a risk-based data protection framework that identifies which of the 15 countries carry the highest exposure, rather than assuming uniform compliance is achievable everywhere at once. • Provide strategic direction for PATH/DHIS2 optimization in partnership with Hope Walks' existing PATH consultant, and help define a minimum viable global patient and program dataset. • Recommend a sequenced approach to data governance policy that the Manager of Technology & Data can execute and maintain.
Vendor, Managed Services & Fundraising Technology Strategy • Assess whether the scope of Hope Walks' existing managed services provider (MSP) engagement is appropriately sized for the organization's needs, and recommend adjustments. • Assess the Virtuous/Salesforce integration and recommend a CRM and fundraising technology roadmap. • Support vendor requirements development, proposal evaluation, and contract negotiation for major technology engagements.
AI and Emerging Technology Governance • Develop a practical, right-sized framework for responsible AI and emerging technology adoption across Hope Walks. • Recommend governance guardrails the Manager of Technology & Data can apply when evaluating new AI tools requested by staff.
Executive & Board Reporting • Present the roadmap, prioritized risks, and investment recommendations to senior leadership and, as requested, the Board. • Provide periodic advisory check-ins during the post-roadmap phase to support the Manager of Technology & Data and senior leadership as priorities evolve.
EDUCATION/EXPERIENCE REQUIREMENTS
Required • Bachelor's degree in Information Technology, Computer Science, Data Management, or a related field required; equivalent professional experience may be considered in lieu of a degree. • 10 or more years of progressive technology leadership experience, including prior experience as a CIO, vCIO, or similar senior strategic technology role. • Demonstrated track record building and prioritizing multi-year technology roadmaps for resource-constrained or multinational organizations. • Experience defining identity, access management, and device-management foundations at an organizational level. • Experience evaluating and right-sizing outsourced or managed-services engagements (e.g., MSP relationships) for organizational fit. • Strong project management skills with a demonstrated track record of delivering technology improvements on time and within budget. • Excellent written and verbal communication skills; able to translate complex technical concepts clearly for non-technical staff, executive leadership, and board members. • Genuine alignment with Hope Walks' Christian mission and Core Values; comfort working within a faith-based organizational context.
Preferred • Master's degree or relevant professional certifications. • Familiarity with DHIS2 or comparable health information systems. • Working knowledge of CRM platforms (Virtuous and/or Salesforce). • Familiarity with data protection considerations relevant to a multi-country nonprofit (e.g., GDPR or equivalent national frameworks), applied at a risk-prioritization level rather than deep compliance-certification expertise. • Familiarity with AI governance frameworks and practical experience with responsible AI tool evaluation. • Background in global health, international development, or nonprofit technology. • Demonstrated experience or aptitude for mentoring and developing less-senior technical staff.