About the role
Job DescriptionJob Description
Reports To: CEO / Managing Director
About the Role
We’re seeking a strategic and technically adept Fractional CTO/CIO to serve as the outsourced technology leader for 30+ external business clients. As part of a high-performing Managed Service Provider (MSP), you’ll guide client IT strategy, oversee technical account management, and drive innovation across diverse industries. This role blends executive-level influence with hands-on oversight of Microsoft and Cisco ecosystems, with a strong emphasis on IT security and client engagement.
Key Responsibilities
Strategic Technology Leadership
- ·Act as the virtual CTO/CIO for a portfolio of SMB and mid-market clients
- ·Develop and execute tailored IT roadmaps aligned with each client’s business goals
- ·Lead quarterly strategic reviews and executive meetings with each client
- ·Advise on cloud adoption, infrastructure modernization, and digital transformation
Client Engagement & Technical Account Management
- ·Serve as the primary MSP contact person for assigned clients
- ·Build trusted relationships with client stakeholders, translating tech into business value
- ·Drive external client strategy, including budgeting, vendor selection, and innovation planning
- ·Ensure proactive communication and alignment across client and internal MSP teams
IT Security & Governance
- ·Champion robust cybersecurity practices across all client environments
- ·Implement security frameworks and incident response plans tailored to client risk profiles
- ·Ensure compliance with IT standards, processes and industry regulations.
- ·Guide clients through business continuity and disaster recovery planning