About the role
Position: Fractional COO (Player-Coach)
A fast-growing, family-run fractional marketing and consulting business serving professional services clients (recently launched with initial clients and growing demand) seeks a fractional COO / integrator. This player-coach will bring operational rigor, build scalable processes and systems, and mentor a junior operator to support sustainable growth while preserving the family-business dynamic.
Location
Remote
Responsibilities
- ·Act as a player-coach: execute day-to-day operations while coaching and mentoring junior operators
- ·Design, document, and implement SOPs and end-to-end workflows for client delivery and internal operations
- ·Build and manage data ingestion pipelines, templating standards, and reporting dashboards for performance and accountability
- ·Lead martech, automation, and advanced tools initiatives (tool selection, integration, agents, templates)
- ·Establish KPIs, cadence, and accountability mechanisms (standard frameworks, regular reviews, escalation paths)
- ·Standardize onboarding, client communication, and delivery processes to enable predictable scale
- ·Troubleshoot operational bottlenecks and drive continuous improvement
- ·Collaborate with leadership on strategic planning and capacity/roadmap decisions while maintaining a low-friction family culture
Qualifications
- ·Proven leadership-level experience scaling startups and service businesses (taking operations from initial setup to small-business scale)
- ·Hands-on operator comfortable with both strategy and execution; track record building processes, systems, and operational rigor
- ·Strong experience with data workflows, martech stacks, templating, automations, and automation-enabled operations/tools
- ·Demonstrated ability to mentor and develop junior operators (comfortable coaching early-career team members)
- ·Experience in professional services or client-facing marketing/consulting businesses preferred; specific legal-subsector experience not required
- ·Excellent communicator, culture-forward, and able to introduce accountability without disrupting family dynamics